Delhi NCR, yaani Delhi, Noida, Gurugram, Ghaziabad aur Faridabad, BPO aur call center ki naukriyon ke liye desh ke sabse bade ilaakon mein se hai. Yahan fresher se le kar experienced logon tak ke liye kaafi tarah ke role hain. Is guide mein jaaniye ki kaun se role hote hain, kya skill chahiye, interview kaisa hota hai, aur fake job se kaise bachein.
BPO mein kaun-kaun se role hote hain
- Inbound customer support (voice): customers khud call karte hain aur aap unki problem sulajhaate hain, jaise order, bill ya service ki shikayat.
- Outbound telecaller / tele-sales: aap customers ko call karke product ya service ke baare mein batate hain. Aksar isme incentive bhi hota hai.
- Non-voice / chat support: chat ya email se customer ki madad. Achhi typing aur likhne ki English kaam aati hai.
- Back office / data processing: computer par records, forms aur documents ka kaam. Customer se baat nahi hoti.
- Collections: loan ya bill ki baaki rakam ke liye customers ko call karna. Isme dheeraj aur tameez se baat karna sabse zaroori hai.
- Technical support: internet, software ya device ki problem phone par sulajhaana. Basic computer ki samajh chahiye.
- International voice process: videsh ke customers se English mein baat. Aksar night shift hoti hai.
- Quality analyst (QA): calls sun kar check karna ki baat sahi tareeke se hui ya nahi. Ye zyada-tar experience ke baad milta hai.
- Team leader: agents ki team sambhaalna aur target pura karwana. Experience ke baad ka agla kadam.
- Trainer: naye agents ko process aur product sikhaana.
Kya skills chahiye
- Saaf bolna: domestic process ke liye Hindi kaafi hai, international ke liye English zaroori hai.
- Dheeraj: gusse wale customer se bhi shaant reh kar baat karna.
- Basic computer: typing, mouse, aur ek saath screen par jaankari dekhna.
- Shift ke liye taiyar rehna: kai process mein rotational ya night shift hoti hai.
Zyada-tar BPO roles mein 12th pass ya graduate maanga jaata hai, aur kai jagah fresher bhi chalte hain. Har job post mein padhai aur experience ki shart alag hoti hai, isliye apply karne se pehle zaroor padhein.
Interview kaise hota hai
- HR round: apne baare mein, padhai, aur shift ke liye taiyar hain ya nahi.
- Communication / voice round: kisi topic par bolna, ya ek chhota sa role-play ki aap customer se baat kar rahe hain.
- Typing ya aptitude test: kuch process mein, khaaskar non-voice aur back office mein.
- Operations / client round: team leader ya manager se baat.
Role-play mein jaldi mat kijiye. Customer ki baat poori suniye, problem dohraiye ("matlab aapka bill do baar kat gaya hai"), phir hal bataiye. Interview ki poori taiyari ke liye interview tips dekhein.
Offer se pehle ye zaroor poochiye
- Salary in-hand kitni aayegi, aur incentive kis hisaab se.
- Shift ka time, hafte ka off, aur rotational shift hai ya nahi.
- Cab ya transport ki suvidha (night shift mein khaas taur par).
- Training kitne din ki hai, aur us dauraan salary milegi ya nahi.
- PF aur ESI milega ya nahi.
Salary ka andaza lagane ke liye salary calculator dekhein, aur asli jobs ki salary BPO / Call Center ki live jobs mein dekhein.
Fake BPO job ke sanket
- "Joining se pehle registration fee, training fee ya security deposit jama karo."
- Bina interview ke turant selection, aur salary bahut zyada bataayi jaana.
- Office ka pata saaf na batana, ya sirf WhatsApp par baat karna.
- Offer letter ke liye paisa maangna.
Asli company naukri ke liye paisa nahi leti. Aisi job dikhe to humein report karein.
Delhi NCR ki jobs dekhne ke liye sheher chunein ya BPO jobs search karein.